Privacy Policy

About this policy

This Privacy Policy applies to phonezxpert.com, owned and operated by Phonez Xpert – Cell Phone & Computer Repair ("Phonez Xpert," "we," "our," or "us"), and to the text messages we send to customers. It explains what personal information we collect, how we use and share it, and the choices and rights you have.

This policy does not cover third-party websites or services that we link to. "You" and "your" refer to visitors to our website and to our customers.

How we collect information

Phonez Xpert may collect personal information through:

• Website forms, such as our contact and repair request forms, including the phone number you enter
• Phone calls with our staff
• Email you send to us
• In-store interactions when you visit our store for a repair or purchase
• Cookies and website analytics when you browse our website

Information we collect

Information you provide

Depending on how you contact us, we may collect:

• Name
• Email address
• Phone number
• Details about your device and the repair you need
• Billing and transaction information related to your repair or purchase

Providing this information is optional, but we may need some of it to complete your repair or respond to you.

Website usage information

When you visit our website, we may automatically collect:

• IP address
• Browser type and operating system
• Pages visited, features used, and visit timestamps

How we use your information

• Provide the repair services and support you request
• Contact you about your appointment, repair, pickup, or bill
• Send text messages you have agreed to receive
• Process payments and keep transaction records
• Improve our website and how it works
• Meet legal and regulatory requirements

Sharing your information

We do not sell or rent your personal information.

We may disclose limited personal information to trusted service providers that help us operate our business, such as website hosting, payment processing, customer communication, and other business-support services. These providers may use the information only as necessary to provide services to Phonez Xpert.

We may also disclose information when required by law, regulation, legal process, or to protect against fraud or misuse.

Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

Cookies and analytics

Our website uses cookies and similar technologies to keep the site working and to understand how it is used.

• Strictly necessary cookies keep the website working.
• Functional and analytics cookies remember your preferences and help us understand how visitors use the site so we can improve it.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

How long we keep information

We keep personal information only as long as needed for the purpose it was collected, or as required by law. When it is no longer needed, we securely delete or destroy it.

Your privacy rights

Depending on where you live, you may have the right to:

• Know what personal information we collect and how we use it
• Correct inaccurate personal information
• Delete your personal information
• Opt out of text messages at any time by replying STOP

How to make a request

Call us at (210) 255-1095 or email phonezxpert@gmail.com. You may also have an authorized agent make a request for you. We may need to verify your identity before completing a request.

Children's privacy

Our website is not directed to children, and we do not knowingly collect personal information from anyone under 16.

Security

We use administrative, technical, and physical safeguards to protect your personal information. No online transmission is completely secure, so please take care when sharing sensitive information.

Changes to this policy

We may update this policy from time to time. When we do, we will change the "Last updated" date at the top of this page.